Remote and hybrid work have heightened the need for contextual, self‑service analytics.

When colleagues aren’t sitting next to each other, real‑time support and asynchronous learning become essential.

The Whatfix digital adoption survey notes that distributed teams rely on asynchronous learning and support resources because instructor‑led training isn’t feasible.

Yet 76% of software users say it’s not easy to find training and support resources when they need them.

In this environment, having to leave an application to get data or help is disruptive.

Contextual, in‑workflow analytics and in‑app guidance provide just‑in‑time information—help articles, tooltips, or metrics—within the product, enabling users to learn and act without pausing their work.

They support self‑reliance and improve adoption by removing the need for scheduled training sessions or external documentation.

To maximise impact, contextual insights should be accessible on web and mobile, delivered in small, digestible pieces, and tied to user behaviour.

MageMetrics supports remote teams by serving insights and follow‑ups in the channels employees already use, such as Slack or a CRM, ensuring that both human users and AI agents can access data at any time.