Many employees lack the skills and support to navigate complex software stacks.

A 2024 digital adoption survey found that 93% of employees need three or more applications to do their jobs and half rely on at least six.

Yet 33% of workers reported receiving an hour or less of training on new software, and 78% said they lacked the expertise to use their tools effectively.

Over half of companies don’t offer role‑based onboarding, and 84% of software users admit they don’t know how to use all the features available to them.

Traditional documentation stored outside the product makes matters worse; a Technology Services Industry Association (TSIA) study showed that 87% of users believe improved onboarding and better documentation would make them more successfu.

A Pendo survey likewise found that 80% of respondents say better in‑app guidance would help them derive more value from software.

Contextual analytics and in‑app guidance address these gaps by delivering data and explanations in context—right where the user is working—so they can take action without leaving the workflow.

MageMetrics combines a semantic layer with natural‑language queries to provide contextual answers and on‑the-fly guidance, reducing training burdens and bridging digital skills gaps.